JoAnn Bay

Family Representative

JoAnn Bay

As a Family Representative at Milano Monuments, JoAnn works closely with the families in need of a memorial. She also runs our religious gift store—something she has excelled at for over a decade. The key to helping families, she believes, is to listen carefully to their needs. JoAnn also appreciates the opportunity to learn all about what other team members are doing at Milano so that everybody can help each other do a better job. After 15 years at Milano, she feels like she has become part of family. “It just happens,” says JoAnn.

Most Memorable Moment:

“We have regular gift shop customers that come in. They’re happy to see me and I’m so glad to see them as well. They give me a hardy hug and thank me. It’s a good feeling!”